Turning Leaf is a non-profit charitable organization dedicated to providing helpful services to those experiencing intellectual challenges and mental illness. This is an exciting opportunity for someone to utilize their experience and skills in Case Management.

Reporting to the Director of Residential Services and Senior Clinical Residential Support Case Manager, the Residential Clinical Support Case Manager is responsible for the operations of all services provided to all Turning Leaf participants within their assigned region (this may include Residential, Home Share, Cluster or Community Support contracts). Specifically, the Case Manager is responsible for overseeing the treatment/support service, management and operation of the residential facilities, and ensuring that program objectives and individual support plans/contracts are delivered and developed and maintained according to organizational standards.

Desired Qualifications

• Criminal Record, Adult Abuse Registry and Child Abuse Registry checks.
• Post-secondary degree or certificate related to human services is required.
• A minimum of three years’ experience in providing service to intellectually challenged adults and those experiencing mental illness.
• Several years of Case Management or Supervisory experience in the human services field.
• Valid C.P.R and First Aid certificate.
• Valid driver’s license and access to a reliable vehicle.
• Strong attention to detail, organization, task tracking and follow up
• Excellent oral and written communication skills.
• An ability to incorporate the clinical literature pertaining to the population into practical approaches with participants and the ability to analyze and interpret data.
• Ability to lead large teams utilizing a servant leadership approach.
• Knowledge of residential licensing standards and ensuring their compliancy, along with the ability to understand and interpret legislation including federal and provincial (i.e., licensing, fire, VPA, etc.).
• Experience in the development of behavioural plans, risk management (organizational and participant related) and the person-centered approach.
• Proficient in working cooperatively with multiple departments and other managers.
• The ability to create and deliver training, provide ongoing oversight and coaching to a staff team.
• Extensive knowledge of intellectual disabilities, mental health disorders and addictions.
• Possess the ability to work independently and remain self-motivated.

Duties and Responsibilities

Operations

• Participate in the interview/selection of support team members (including Team Leads and Supervisors).
• Ensure that homes are operating in compliance with all aspects of Residential Care Licensing.
• Oversee the scheduling of the support team ensuring that the schedule adheres to the approved budget for support hours.
• Ensure that each home is operating within the program budget.
• Participate in the amenability/intake/transition process of new participants to the program.
• Meet with the participant and collateral’s/stakeholders prior to the onset of service to gather information about the individual to formulate a support case plan.
• Review and Submit all financial processes.
• Assist with staff scheduling, as required.
• In collaboration with support team, address needs pertaining to participant transition as necessary.

Leadership

• To serve as a role model to the management team, support team and supported individuals.
• Provide training to the Residential Supervisors and Support Team on the implementation of Turning Leaf’s client centered support and individualized behavior plans.
• Utilize skills and experience to communicate effectively, additionally to review, expand upon and implement policy and procedures to be utilized by the support team.
• Build relationships within the community with the goal of increasing community connection/access for the individuals as well as to increase community awareness.
• Facilitate support/treatment planning within the systems team.
• Employ a person-centered approach, work with direct support workers to engage with their participants on a regular basis, pas per proposal.
• Assist staff with or direct a process of safety plan development.

Supervision/ Service Delivery

• Aid in coordinating services for individual with the appropriate collaterals.
• Ensure the efficient operation of support services and maintain ongoing record/documentation of the operation of the residence and supports delivered for all support contracts.
• In conjunction with support team, engage participant in a process of goal setting, planning and acquisition as it pertains to living safely and independently in the community.
• Ensure there is structured programming and household routine throughout the day and evening to support the development of skills pertaining to healthy and safe independent living skills.
• When necessary, oversee the financial management of participant funds and maintain accurate records of such financial management in collaboration with support workers.
• Oversee and maintain an awareness of cumulative health care of the participant (including general practitioner, dentist, ear and eye specialists and psychiatrist appointments).
• Maintain a list of accurate medications per participant.

Reporting

• Adhere to the reporting expectations of the funding body for each individual within the case load.
• Submit formal standardized written incident reports to Residential Care Licensing following an incident with the participant.
• Report at-risk participant activities verbally (including via telephone) and in writing to the Senior Residential Case Manager/Director.
• To attend all psychiatric medication review appointments, neurological appointments, critical probation appointments, supervision meetings, planning meetings and all other necessary appointments.
• Ensure that the support team is aware of how to connect daily and be available to respond to crisis/emergencies as required.
• To provide after-hours guidance (emergency on call).
• Maintain up-to-date files on participants (static and dynamic information).
• Maintain semi-annual reports on participants.
• Acquire monthly reports and staff logs.
• Other duties as assigned.

Compensation and Benefits

• Salary paid
• Corporate cell phone
• Mileage reimbursement, when applicable
• GRRSP contribution available immediately
• Health benefits available immediately
• Paid wellness time
• 3 weeks’ vacation

Expected start date: 2020-09-07

Residential Supervisor Job Description

Turning Leaf Community Support Services Inc. Residential Support Services are designed to provide 24 hour, in facility, person-centered supports to adults living with an intellectual challenge or developmental disability. Residential Supervisors report directly to the Residential Clinical Case Managers and are responsible for overseeing the day to day operations of the home. Direct responsibilities include (but not limited to): providing leadership, training, developing, scheduling and supervising staff, ensuring the home operates in conjunction with provincial licensing, follows the agency policies and procedures, maintains the home’s budget and ensuring that the resident(s) needs are being met.

The Residential Supervisor will participate in systems team meetings with collaterals alongside the Residential Case Manager when designing behaviour plans, will ensure the participant attends all necessary appointments that may include: probation meetings, medication reviews, medical, therapy, day program, etc. Additionally, the Residential Supervisor will ensure that all critical information pertaining to the participants or the home are reported directly to the Residential Case Manager.

Essential Requirements

• Cover letter and updated resume.
• Current Criminal Record check.
• Current Child & Adult Abuse Registry checks.
• Valid C.P.R. and First Aid Certificate.
• V.P.A. Certification.
• N.V.C.I. Certification.
• Completion of a Post-Secondary education in Human Services (Certificate, Diploma or Degree).
• Minimum 2 years in a supervisory role.
• Minimum 4 years related work experience.
• 3 employment references.
• Knowledge of behaviour modification, supportive communication, and the stages of change.
• Experience working with individuals struggling with addictions.
• Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI.
• Dedication to continuous profession/skill development.
• Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.
• Ability to communicate in Cree is an asset

Required Attributes

• Strong attention to detail and organization.
• Excellent ability to write detailed reports.
• Ability to handle multiple projects and priorities in a professional and timely manner.
• Consistency with processes and daily tasks.
• Self-starter and proactive approach in resolving problems and issues.
• Excellent oral and written communication skills.
• Ability to read, analyze and interpret general information and data.
• Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to people’s needs.
• Troubleshooting skills.
• Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
• Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations.
• Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.

Summary of Job Duties
Support to Individuals

• Provide support to individuals based on agency values of unconditional acceptance and empathy.
• Review support plan and financial plan with staff team on an ongoing basis.
• Ensure at all times that the provincial licensing legislation as well as any other provincial legislative requirements are being followed.
• Maintain up to date “Individual Participant File”.
• Ensure that all medications are appropriately stored and monitored in accordance with licensing and provincial standards.
• Attend all participant team meetings with collaterals alongside the Residential Clinical Case Manager, acting as a representative of the house staff team.
• Engage in consistent programming planning.

Leadership of Team

• Be a resource to staff – proactively identifying any issues or strengths and providing associated feedback for improvement or positive feedback.
• Complete and deliver employee performance reviews.
• Schedule and plan routine (Monthly) Staff Meetings.

Scheduling/Financial

• Complete and post a schedule for all staff in the home(s) on a bi-weekly basis, ensuring the schedule adheres to all Employment Legislation and additionally to all Turning Leaf policies and contracts.
• Schedule staff coverage in the group residences on a day to day basis.
• Record of completed time sheets supplied in accordance with a Payroll Schedule.
• Maintenance of records reflecting use of household bank account (petty cash and groceries) to be kept and submitted in accordance with Month End submissions.
• Conducts weekly review of house budgets to ensure compliance with spending guidelines.

Reporting

• Formal standardized written incident reports on participant’s incident as defined by the Province.
• Compile Weekly updates on a variety of topics relating to skills of daily living and the progress/concerns that arise for individuals being supported.
• Compile Monthly comprehensive summary report and participant progress notes to be submitted and reviewed with the Residential Case Manager/ Director of Residential Services.

Administrative

• Assists in maintaining personnel files and records.
• Assists in maintaining training files and record.
• Identify any staffing needs and report them to the Residential Clinical Case Manager.
• Participates in the recruitment, selection and identification of support staff to join the residential team when needed.
• Performs household duties as needed, and report all repairs needed for the home to the agency Licensing Coordinator.
• Ensure the smooth operation of the residential home and that it is in compliance with Residential Care Licensing standards at all times.
• Other duties as assigned.

Residential Supervisor Benefits

• Salary paid.
• Health benefits immediately.
• Enrollment in GRRSP (optional).
• Enrollment on the corporate cellular phone plan.
• Mileage reimbursement.
• Expense reimbursement (must be a pre-approved expense).
• 3 weeks vacation.

Turning Leaf is a non-profit charitable organization dedicated to providing helpful services to those experiencing intellectual challenges and mental illness. This is an exciting opportunity for someone to utilize their experience and skills to move the organization to the next level! Turning Leaf Community Support Services Inc. Residential Support Services are designed to provide 24 hour, in facility, person-centered supports to adults living with an intellectual challenge or mental illness.

Reporting to the Residential Supervisor, the Residential Team Lead is responsible for aiding the Residential Supervisor with the day to day operations of the home. Direct responsibilities may possibly include, but are not limited to: providing Turning Leafs person-centered supports to adults living with an intellectual challenge, developmental disability and/ or mental illness who reside in one of Turning Leaf’s residential facilities. Team leads may support the supervisor in providing leadership, training, developing, aiding with administrative duties, scheduling and supervising staff. As well as, ensuring the home operates in conjunction with provincial licensing and ensuring that the resident(s) needs are being met.

Essential Requirements:

• Cover letter and updated resume.
• 18 years of age or older.
• Driver’s licence with access to a vehicle.
• Current Criminal Record Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than three months).
• Valid C.P.R. and First Aid Certification.
• Vulnerable Persons Act certification and Nonviolent Crisis Intervention training.
• Completion of a Post-Secondary education in Human Services (Certificate, Diploma or Degree).
• Minimum two years in a supervisory role.
• Minimum four years related work experience.

Required Attributes:

• Excellent ability to write detailed reports.
• Ability to handle multiple projects and priorities in a professional and timely manner.
• Consistency with processes and daily tasks.
• Self-starter and proactive approach in resolving problems and issues.
• Excellent ability to articulate the consequences of behaviours and decisions.
• Nonreactive and the ability to know when it is appropriate to intervene.
• Ability to diffuse highly sexualized behaviour.
• Excellent oral and written communication skills.
• Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to people’s needs.
• Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations.
• Experience effectively navigating through potentially high risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.
• Knowledge of behaviour modification, supportive communication and the stages of change.
• Experience working with individuals struggling with addictions.
• Experience working with individuals with FASD, Schizophrenia, ODD, ARND and antisocial behaviours who need guidance with appropriate emotional and physical boundaries.

Residential Team Lead Benefits:

• Salary paid
• Health benefits immediately
• EAP (Employee Family Assistance Program)
• Enrollment in GRRSP (optional)
• Mileage reimbursement
• Expense reimbursement (must be a pre-approved expense)
• 3 weeks vacation

*MILEAGE WILL BE PAID FROM WINNIPEG TO PORTAGE LA PRAIRIE FOR WINNIPEG CANDIDATES WHO ARE WILLING TO COMMUTE TO THE REGION*

Residential Supervisor Job Description

Turning Leaf Community Support Services Inc. Residential Support Services are designed to provide 24 hour, in facility, person-centered supports to adults living with an intellectual challenge or developmental disability. Residential Supervisors report directly to the Residential Clinical Case Managers and are responsible for overseeing the day to day operations of the home. Direct responsibilities include (but not limited to): providing leadership, training, developing, scheduling and supervising staff, ensuring the home operates in conjunction with provincial licensing, follows the agency policies and procedures, maintains the home’s budget and ensuring that the resident(s) needs are being met.

The Residential Supervisor will participate in systems team meetings with collaterals alongside the Residential Case Manager when designing behaviour plans, will ensure the participant attends all necessary appointments that may include: probation meetings, medication reviews, medical, therapy, day program, etc. Additionally, the Residential Supervisor will ensure that all critical information pertaining to the participants or the home are reported directly to the Residential Case Manager.

Essential Requirements

• Cover letter and updated resume.
• Current Criminal Record check.
• Current Child & Adult Abuse Registry checks.
• Valid C.P.R. and First Aid Certificate.
• V.P.A. Certification.
• N.V.C.I. Certification.
• Completion of a Post-Secondary education in Human Services (Certificate, Diploma or Degree).
• Minimum 2 years in a supervisory role.
• Minimum 4 years related work experience.
• 3 employment references.
• Knowledge of behaviour modification, supportive communication, and the stages of change.
• Experience working with individuals struggling with addictions.
• Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI.
• Dedication to continuous profession/skill development.
• Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.
• Ability to communicate in Cree is an asset

Required Attributes

• Strong attention to detail and organization.
• Excellent ability to write detailed reports.
• Ability to handle multiple projects and priorities in a professional and timely manner.
• Consistency with processes and daily tasks.
• Self-starter and proactive approach in resolving problems and issues.
• Excellent oral and written communication skills.
• Ability to read, analyze and interpret general information and data.
• Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to people’s needs.
• Troubleshooting skills.
• Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
• Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations.
• Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.

Summary of Job Duties
Support to Individuals

• Provide support to individuals based on agency values of unconditional acceptance and empathy.
• Review support plan and financial plan with staff team on an ongoing basis.
• Ensure at all times that the provincial licensing legislation as well as any other provincial legislative requirements are being followed.
• Maintain up to date “Individual Participant File”.
• Ensure that all medications are appropriately stored and monitored in accordance with licensing and provincial standards.
• Attend all participant team meetings with collaterals alongside the Residential Clinical Case Manager, acting as a representative of the house staff team.
• Engage in consistent programming planning.

Leadership of Team

• Be a resource to staff – proactively identifying any issues or strengths and providing associated feedback for improvement or positive feedback.
• Complete and deliver employee performance reviews.
• Schedule and plan routine (Monthly) Staff Meetings.

Scheduling/Financial

• Complete and post a schedule for all staff in the home(s) on a bi-weekly basis, ensuring the schedule adheres to all Employment Legislation and additionally to all Turning Leaf policies and contracts.
• Schedule staff coverage in the group residences on a day to day basis.
• Record of completed time sheets supplied in accordance with a Payroll Schedule.
• Maintenance of records reflecting use of household bank account (petty cash and groceries) to be kept and submitted in accordance with Month End submissions.
• Conducts weekly review of house budgets to ensure compliance with spending guidelines.

Reporting

• Formal standardized written incident reports on participant’s incident as defined by the Province.
• Compile Weekly updates on a variety of topics relating to skills of daily living and the progress/concerns that arise for individuals being supported.
• Compile Monthly comprehensive summary report and participant progress notes to be submitted and reviewed with the Residential Case Manager/ Director of Residential Services.

Administrative

• Assists in maintaining personnel files and records.
• Assists in maintaining training files and record.
• Identify any staffing needs and report them to the Residential Clinical Case Manager.
• Participates in the recruitment, selection and identification of support staff to join the residential team when needed.
• Performs household duties as needed, and report all repairs needed for the home to the agency Licensing Coordinator.
• Ensure the smooth operation of the residential home and that it is in compliance with Residential Care Licensing standards at all times.
• Other duties as assigned.

Residential Supervisor Benefits

• Salary paid.
• Health benefits immediately.
• Enrollment in GRRSP (optional).
• Enrollment on the corporate cellular phone plan.
• Mileage reimbursement.
• Expense reimbursement (must be a pre-approved expense).
• 3 weeks vacation.

Turning Leaf is a non-profit charitable organization dedicated to providing helpful services to those experiencing intellectual challenges and mental illness. This is an exciting opportunity for someone to utilize their experience and skills to move the organization to the next level! Turning Leaf Community Support Services Inc. Guided Living Services are designed to provide one-on-one, person-centered residential services by pairing participants with families in the community, assisting the participant in fostering life skills, healthy decision making, as well as providing them with a sense of family and access to that family’s community.

The successful candidate will be responsible for opening up their home and life to the individual receiving supports. Providing supervision, guidance and companionship as well as a safe and welcoming home that offers the opportunity for inclusion.